Job Description

Your Responsibilities

• Screen new member requests

• Support existing members requests as needed, going above and beyond what is expected

• Coordinate with product and executive teams to make sure we are winning on behalf of our members 

Skills & Requirements

Your Profile

• You have experience in a customer service-related field

• Highly motivated to make sure people are happy

• Tech savvy and comfortable with product team

• Understand the need to think outside of the box and independently when resolving customer inquiries while working within company guidelines

• You have worked in a startup or a startup-like environment

Key Info 

• Location preferences, in order: Silicon Valley preferred, US-remote OK

• Paid after trial period

• Work from home OK

• Hours: Full time and part time available