Welcome to Cohouse. This Privacy Policy explains how Cohouse, Inc. ('we', 'our', or 'us') collects, uses, shares, and protects personal information of users who access and use our services at cohouse.com and its subdomains (e.g., beta.cohouse.com, ai.cohouse.com).
We collect information from users based on their role in the system (Renter, Host, Cohost) and their activity on the platform.
This includes:
We use your information to operate and improve our services, facilitate communications and transactions, comply with legal obligations, and provide customer support. Specific uses may include verifying your identity, sharing property information, handling payments, and enabling document workflows through partner tools.
We do not sell your personal information. We may share your data with third-party service providers who assist us with payment processing, communication delivery, data storage, and other support functions. Property information submitted by Hosts may be shared with external rental platforms, other users of our platform, or other service providers to our platform. Renter data may be shared with third parties including service providers, hosts, cohosts and other users. .
By using Cohouse, you agree to this Privacy Policy. Hosts and Cohosts are responsible for ensuring that information submitted is accurate, lawful, and within the bounds of any applicable licensing requirements. Renters are responsible for keeping their user information up to date. We record your consent to our terms using IP address, timestamp, and session data at the time of agreement.
We take reasonable administrative, technical, and physical measures to protect your data. This includes encryption in transit and at rest, access controls, and logging of user consent and activity.
We operate globally and may store or process your personal information in multiple jurisdictions, including the United States, the European Union, and other regions where we or our service providers maintain infrastructure. This means your data may be transferred to, accessed from, or stored in countries outside your own.
Where required by applicable law, we implement appropriate safeguards to ensure that such cross-border data transfers comply with legal requirements, including the use of standard contractual clauses or equivalent legal mechanisms.
By using our services, you acknowledge and consent to the transfer of your personal data across international borders in accordance with this Privacy Policy.
Depending on your location, you may have rights to access, modify, or delete your personal data. You may also opt out of certain types of data processing or request data portability. Please contact us for such requests.
We may update this Privacy Policy from time to time. When we do, we will notify users through the platform and request re-consent where required.
If you have any questions or concerns about this Privacy Policy, please contact us at support+privacy@cohouse.com.
We may share personal data with trusted third-party subprocessors who assist in delivering our services, such as payment processors, cloud hosting providers, and analytics platforms. A list of subprocessors is available upon request by contacting support+privacy@cohouse.com.
We use cookies and similar technologies to enhance site functionality, analyze usage, and support user experience. You can manage your cookie preferences through your browser settings. Some analytics and tracking may be performed by third-party services.
We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of our agreements.
Some data may be processed by automated systems to assist with tasks such as messaging, pre-filling forms, or streamlining workflows. These systems do not make legally binding decisions without appropriate human oversight.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that data from a child has been collected, we will delete it promptly. However, when applying for a property, Hosts may require disclosure about occupancy from adults applying for a property, and this may include information about their dependents, including children or other minors living in the household.
